:root{
  --kg-red:#ed1c24;
  --kg-red-dark:#c9151c;
  --kg-red-soft:#fff0f1;
  --kg-black:#111111;
  --kg-charcoal:#252525;
  --kg-graphite:#4f4f4f;
  --kg-muted:#777777;
  --kg-bg:#f5f5f5;
  --kg-card:#ffffff;
  --kg-line:#e7e7e7;
  --kg-success:#16865f;
  --kg-warning:#a86613;
  --kg-danger:#b4232b;
  --shadow:0 18px 55px rgba(17,17,17,.08);
}
*{box-sizing:border-box}
html{background:var(--kg-bg)}
body{margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",sans-serif;background:var(--kg-bg);color:var(--kg-black)}
button,input,select,textarea{font:inherit}
button{cursor:pointer}
.hidden{display:none!important}
.app-shell{display:grid;grid-template-columns:272px minmax(0,1fr);min-height:100vh}
.sidebar{background:linear-gradient(180deg,#111 0%,#181818 62%,#0d0d0d 100%);color:#fff;padding:26px 18px 20px;display:flex;flex-direction:column;position:sticky;top:0;height:100vh;border-right:4px solid var(--kg-red)}
.brand-block{padding:0 12px 25px;border-bottom:1px solid rgba(255,255,255,.12)}
.logo-frame{position:relative;width:100%;min-height:85px;background:#fff;border-radius:14px;display:flex;align-items:center;justify-content:center;padding:12px;overflow:hidden}
.brand-logo{display:block;width:100%;height:auto;max-height:68px;object-fit:contain;position:relative;z-index:2}
.logo-fallback{position:absolute;inset:0;display:grid;place-items:center;color:var(--kg-red);font-size:30px;font-weight:900;letter-spacing:-.05em;z-index:1}
.brand-block p{margin:12px 2px 0;color:rgba(255,255,255,.62);font-size:12px;letter-spacing:.08em;text-transform:uppercase;font-weight:700}
nav{display:flex;flex-direction:column;gap:5px;margin-top:24px}
.nav-button{display:flex;align-items:center;gap:12px;border:0;background:transparent;color:rgba(255,255,255,.68);padding:12px 13px;border-radius:10px;text-align:left;font-size:13px;font-weight:650;transition:.2s ease}
.nav-icon{width:22px;height:22px;display:grid;place-items:center;border-radius:7px;background:rgba(255,255,255,.06);font-weight:900}
.nav-button:hover{background:rgba(255,255,255,.07);color:#fff}
.nav-button.active{background:var(--kg-red);color:#fff;box-shadow:0 10px 25px rgba(237,28,36,.22)}
.nav-button.active .nav-icon{background:rgba(255,255,255,.16)}
.sidebar-foot{margin-top:auto;display:flex;align-items:center;gap:10px;padding:17px 10px 0;border-top:1px solid rgba(255,255,255,.12)}
.edudesk-mark{width:36px;height:36px;border:1px solid rgba(255,255,255,.25);border-radius:50%;display:grid;place-items:center;font-weight:900;color:var(--kg-red)}
.sidebar-foot small,.sidebar-foot strong{display:block}
.sidebar-foot small{font-size:9px;color:rgba(255,255,255,.48)}
.sidebar-foot strong{font-size:12px;color:#fff}
main{padding:30px 38px 44px;min-width:0;overflow:hidden}
.topbar{display:flex;justify-content:space-between;align-items:flex-start;gap:24px}
.eyebrow,.section-kicker{margin:0 0 7px;color:var(--kg-red);text-transform:uppercase;font-size:10px;font-weight:900;letter-spacing:.16em}
.topbar h1{margin:0;font-size:32px;line-height:1.1;font-weight:760;letter-spacing:-.035em}
.page-subtitle{margin:8px 0 0;color:var(--kg-muted);font-size:13px}
.top-actions{display:flex;align-items:center;gap:9px;flex-wrap:wrap;justify-content:flex-end}
.connection-pill{display:flex;align-items:center;gap:8px;border:1px solid var(--kg-line);background:#fff;padding:9px 12px;border-radius:999px;font-size:11px;color:var(--kg-graphite)}
.connection-pill i{width:8px;height:8px;border-radius:50%;background:#b1b1b1;box-shadow:0 0 0 5px rgba(177,177,177,.15)}
.connection-pill.connected i{background:var(--kg-success);box-shadow:0 0 0 5px rgba(22,134,95,.12)}
.connection-pill.error i{background:var(--kg-red);box-shadow:0 0 0 5px rgba(237,28,36,.12)}
.primary-button,.secondary-button{border-radius:9px;padding:9px 13px;font-size:11px;font-weight:750;transition:.2s ease}
.primary-button{border:1px solid var(--kg-red);background:var(--kg-red);color:#fff}
.primary-button:hover{background:var(--kg-red-dark);border-color:var(--kg-red-dark)}
.secondary-button{border:1px solid var(--kg-line);background:#fff;color:var(--kg-black)}
.secondary-button:hover{border-color:#cfcfcf;background:#fafafa}
.avatar{width:40px;height:40px;border-radius:50%;background:var(--kg-black);color:#fff;display:grid;place-items:center;font-size:13px;font-weight:900;border:3px solid #fff;box-shadow:0 0 0 1px var(--kg-line)}
.alert{margin:18px 0 0;border-radius:12px;padding:12px 14px;font-size:12px;line-height:1.45;border:1px solid}
.alert.error{background:#fff3f4;color:#861b21;border-color:#f4c7ca}
.alert.success{background:#effaf6;color:#116647;border-color:#ccebdd}
.metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin:25px 0 14px}
.metrics article{position:relative;background:var(--kg-card);border:1px solid var(--kg-line);border-radius:14px;padding:19px 18px;overflow:hidden;box-shadow:0 7px 28px rgba(17,17,17,.035)}
.metrics article:after{content:"";position:absolute;right:-24px;bottom:-32px;width:88px;height:88px;border-radius:50%;background:var(--kg-red-soft)}
.metric-icon{position:absolute;right:13px;top:13px;font-size:9px;font-weight:900;color:#aaa;letter-spacing:.12em}
.metrics p{font-size:11px;color:var(--kg-muted);margin:0;text-transform:uppercase;letter-spacing:.06em;font-weight:750}
.metrics strong{display:block;font-size:32px;margin:9px 0 3px;font-weight:780;letter-spacing:-.04em;position:relative;z-index:1}
.metrics span{font-size:10px;color:#9a9a9a;position:relative;z-index:1}
.diagnostics-strip{display:flex;gap:18px;align-items:center;flex-wrap:wrap;background:#181818;color:rgba(255,255,255,.7);border-radius:11px;padding:11px 15px;margin:0 0 16px;font-size:10px}
.diagnostics-strip b{color:#fff;font-size:12px;margin-right:3px}
.diagnostic-state{margin-left:auto;color:#fff;background:rgba(255,255,255,.08);padding:5px 8px;border-radius:999px}
.diagnostic-state.ok{background:rgba(22,134,95,.28);color:#dff8ef}
.diagnostic-state.warning{background:rgba(237,28,36,.24);color:#ffe7e8}
.workspace{display:grid;grid-template-columns:minmax(380px,.92fr) minmax(430px,1.08fr);background:#fff;border:1px solid var(--kg-line);border-radius:16px;min-height:650px;overflow:hidden;box-shadow:var(--shadow)}
.inbox-panel{border-right:1px solid var(--kg-line);min-width:0;background:#fff}
.section-head{padding:20px 20px 16px;border-bottom:1px solid var(--kg-line)}
.section-head h2{margin:0;font-size:17px;letter-spacing:-.02em}
.section-head p{margin:4px 0 16px;color:var(--kg-muted);font-size:11px}
.filters{display:grid;grid-template-columns:1fr 125px;gap:8px}
.filters input,.filters select,.catalogue-filters input,.catalogue-filters select,.modal-card input{width:100%;border:1px solid var(--kg-line);border-radius:9px;padding:10px 11px;background:#fff;font-size:11px;outline:0;color:var(--kg-black)}
.filters input:focus,.filters select:focus,.catalogue-filters input:focus,.catalogue-filters select:focus,.modal-card input:focus{border-color:var(--kg-red);box-shadow:0 0 0 3px rgba(237,28,36,.08)}
.lead-list{max-height:590px;overflow:auto}
.lead-row{padding:15px 18px;border-bottom:1px solid #efefef;display:grid;grid-template-columns:44px minmax(0,1fr) auto;gap:11px;cursor:pointer;transition:.18s ease}
.lead-row:hover{background:#fafafa}
.lead-row.active{background:var(--kg-red-soft);box-shadow:inset 3px 0 0 var(--kg-red)}
.lead-avatar{width:44px;height:44px;border-radius:50%;background:#1b1b1b;color:#fff;display:grid;place-items:center;font-weight:850;font-size:12px}
.lead-row.active .lead-avatar{background:var(--kg-red)}
.lead-main{min-width:0}
.lead-main>div{display:flex;justify-content:space-between;gap:10px}
.lead-main strong{font-size:12px}
.lead-main time{font-size:9px;color:#9c9c9c}
.lead-main p{margin:5px 0 7px;font-size:11px;color:var(--kg-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.lead-tags{display:flex;gap:5px;flex-wrap:wrap}
.tag,.badge{font-size:8px;border-radius:999px;padding:4px 7px;background:#f1f1f1;color:#4b4b4b;text-transform:capitalize;font-weight:750}
.tag.corporate{background:#fff0f1;color:var(--kg-red-dark)}
.tag.high,.badge.high,.badge.urgent,.badge.critical{background:#ffe7e9;color:var(--kg-danger)}
.lead-score{text-align:right}
.lead-score strong{font-size:14px;color:var(--kg-red)}
.lead-score small{display:block;color:#aaa;font-size:7px;letter-spacing:.08em}
.detail-panel{min-width:0;background:#fafafa}
.detail-empty{height:100%;display:grid;place-content:center;text-align:center;padding:40px;color:var(--kg-muted)}
.empty-symbol{width:66px;height:66px;border-radius:50%;background:var(--kg-black);color:var(--kg-red);display:grid;place-items:center;margin:0 auto 16px;font-weight:950;font-size:18px;border:6px solid #fff;box-shadow:0 0 0 1px var(--kg-line)}
.detail-empty h2{color:var(--kg-black);margin:0;font-size:18px}
.detail-empty p{max-width:350px;font-size:12px;line-height:1.6}
.detail-content{padding:21px;height:100%}
.prospect-head{display:flex;align-items:center;gap:12px;padding-bottom:17px;border-bottom:1px solid var(--kg-line)}
.prospect-avatar{width:49px;height:49px;border-radius:50%;background:var(--kg-red);color:#fff;display:grid;place-items:center;font-size:17px;font-weight:850}
.prospect-head h2{margin:0;font-size:17px}
.prospect-head p{margin:4px 0 0;font-size:10px;color:var(--kg-muted)}
.prospect-head .badge{margin-left:auto}
.qualification-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin:15px 0}
.qual{border:1px solid var(--kg-line);border-radius:9px;padding:9px 10px;background:#fff}
.qual small{display:block;color:#909090;font-size:8px;text-transform:uppercase;letter-spacing:.08em}
.qual strong{display:block;margin-top:4px;font-size:10px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.conversation-head{display:flex;justify-content:space-between;align-items:center;margin:16px 0 8px}
.conversation-head h3{font-size:12px;margin:0}
.conversation-head span{font-size:8px;color:var(--kg-red-dark);background:var(--kg-red-soft);padding:5px 8px;border-radius:999px;font-weight:700}
.conversation{height:210px;overflow:auto;border:1px solid var(--kg-line);border-radius:11px;background:#f3f3f3;padding:12px;display:flex;flex-direction:column;gap:7px}
.bubble{max-width:83%;padding:9px 10px;border-radius:10px;font-size:10px;line-height:1.5;white-space:pre-wrap}
.bubble.customer{align-self:flex-end;background:#1f1f1f;color:#fff;border-bottom-right-radius:3px}
.bubble.ai{align-self:flex-start;background:#fff;border-bottom-left-radius:3px}
.bubble.human{align-self:flex-start;background:#fff0f1;border:1px solid #f3c6c9;border-bottom-left-radius:3px}
.bubble small{display:block;text-align:right;color:#9b9b9b;font-size:7px;margin-top:4px}
.bubble.customer small{color:rgba(255,255,255,.55)}
.action-panel,.human-reply{margin-top:10px;border:1px solid var(--kg-line);border-radius:11px;background:#fff;padding:10px}
.action-row{display:grid;grid-template-columns:auto minmax(150px,1fr) auto;gap:8px;align-items:center}
.action-row label{font-size:8px;color:#838383;text-transform:uppercase;letter-spacing:.07em}
.action-row select{width:100%;border:1px solid var(--kg-line);border-radius:8px;padding:8px 9px;background:#fff;font-size:9px}
.action-row button,.quick-actions button{border:1px solid var(--kg-line);background:#fafafa;color:var(--kg-black);border-radius:8px;padding:8px 10px;font-size:9px;font-weight:700}
.action-row button{background:var(--kg-black);color:#fff;border-color:var(--kg-black)}
.quick-actions{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}
.quick-actions button:hover{border-color:var(--kg-red);color:var(--kg-red)}
.action-panel p{min-height:13px;margin:7px 0 0;font-size:8px;color:var(--kg-muted)}
.action-panel p.success{color:var(--kg-success)}
.action-panel p.error{color:var(--kg-danger)}
.human-reply textarea{width:100%;border:0;resize:vertical;min-height:58px;outline:0;font-size:10px}
.human-reply>div{display:flex;align-items:center;justify-content:space-between;gap:10px;border-top:1px solid #efefef;padding-top:8px}
.human-reply small{font-size:8px;color:#909090}
.human-reply button{border:0;background:var(--kg-red);color:#fff;border-radius:8px;padding:8px 12px;font-size:9px;font-weight:750}
.empty{text-align:center;padding:50px;color:var(--kg-muted);font-size:11px}
.catalogue-view{background:#fff;border:1px solid var(--kg-line);border-radius:16px;padding:24px;box-shadow:var(--shadow)}
.catalogue-header{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;padding-bottom:19px;border-bottom:1px solid var(--kg-line)}
.catalogue-header h2{margin:0;font-size:24px;letter-spacing:-.03em}
.catalogue-header p:not(.section-kicker){margin:7px 0 0;color:var(--kg-muted);font-size:12px;max-width:620px;line-height:1.55}
.catalogue-count{min-width:130px;background:var(--kg-black);color:#fff;border-radius:12px;padding:15px;text-align:center}
.catalogue-count strong{display:block;font-size:29px;color:var(--kg-red)}
.catalogue-count span{font-size:9px;color:rgba(255,255,255,.6)}
.catalogue-filters{display:grid;grid-template-columns:minmax(250px,1fr) 190px 150px;gap:9px;margin:17px 0}
.programme-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:11px;max-height:610px;overflow:auto;padding-right:3px}
.programme-card{border:1px solid var(--kg-line);border-radius:12px;padding:15px;background:#fff;display:flex;flex-direction:column;min-height:180px;transition:.18s ease}
.programme-card:hover{transform:translateY(-2px);border-color:#d2d2d2;box-shadow:0 12px 28px rgba(17,17,17,.07)}
.programme-card .programme-top{display:flex;justify-content:space-between;gap:8px;align-items:flex-start}
.programme-card h3{margin:0;font-size:13px;line-height:1.35;letter-spacing:-.01em}
.programme-category{display:inline-flex;margin-top:8px;color:var(--kg-red);font-size:8px;font-weight:850;text-transform:uppercase;letter-spacing:.08em}
.programme-card p{font-size:10px;line-height:1.5;color:var(--kg-muted);margin:10px 0;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}
.programme-meta{display:flex;gap:5px;flex-wrap:wrap;margin-top:auto}
.programme-meta span{font-size:8px;background:#f4f4f4;border-radius:999px;padding:4px 6px;color:#555}
.verification{font-size:7px;border-radius:999px;padding:4px 6px;white-space:nowrap;background:#eef7f3;color:var(--kg-success);font-weight:750}
.verification.needs_confirmation{background:#fff3df;color:var(--kg-warning)}
.modal-backdrop{position:fixed;inset:0;background:rgba(17,17,17,.66);display:grid;place-items:center;padding:20px;z-index:50}
.modal-card{position:relative;width:min(540px,100%);background:#fff;border-radius:16px;padding:25px;box-shadow:0 35px 90px rgba(0,0,0,.3)}
.modal-card h2{margin:0;font-size:24px}
.modal-card>p:not(.section-kicker){font-size:11px;color:var(--kg-muted);line-height:1.55}
.modal-card label{display:block;margin:13px 0 0;font-size:10px;font-weight:750;color:#555}
.modal-card label input{display:block;margin-top:6px}
.modal-close{position:absolute;right:15px;top:13px;border:0;background:#f1f1f1;width:30px;height:30px;border-radius:50%;font-size:19px}
.modal-actions{display:flex;justify-content:space-between;gap:10px;margin-top:18px}
code{background:#f3f3f3;padding:2px 5px;border-radius:5px;font-size:.92em}
@media(max-width:1200px){
  .app-shell{grid-template-columns:86px minmax(0,1fr)}
  .brand-block{padding:0 4px 20px}.logo-frame{min-height:56px;padding:6px}.brand-logo{max-height:42px}.brand-block p,.nav-button span:not(.nav-icon),.sidebar-foot>div:last-child{display:none}
  .nav-button{justify-content:center;padding:11px}.nav-icon{font-size:14px}
  .metrics{grid-template-columns:repeat(2,1fr)}
  .workspace{grid-template-columns:1fr}.inbox-panel{border-right:0;border-bottom:1px solid var(--kg-line)}.detail-panel{min-height:570px}
  .programme-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
}
@media(max-width:720px){
  .app-shell{display:block}.sidebar{position:static;height:auto;padding:9px 10px;flex-direction:row;align-items:center;border-right:0;border-bottom:3px solid var(--kg-red);overflow-x:auto}
  .brand-block{border:0;padding:0}.logo-frame{width:65px;min-height:42px}.brand-block p,.sidebar-foot{display:none}
  nav{flex-direction:row;margin:0 0 0 10px}.nav-button{white-space:nowrap}.nav-button span:not(.nav-icon){display:none}
  main{padding:18px 11px}.topbar{display:block}.top-actions{justify-content:flex-start;margin-top:15px}.topbar h1{font-size:27px}
  .metrics{grid-template-columns:repeat(2,1fr);gap:9px}.metrics article{padding:15px}
  .diagnostics-strip{gap:9px}.diagnostic-state{margin-left:0}
  .workspace{display:block}.filters{grid-template-columns:1fr}.qualification-grid{grid-template-columns:1fr 1fr}.action-row{grid-template-columns:1fr}.quick-actions button{flex:1 1 45%}
  .catalogue-header{display:block}.catalogue-count{margin-top:15px;width:130px}.catalogue-filters{grid-template-columns:1fr}.programme-grid{grid-template-columns:1fr;max-height:none}
}

/* v0.1.2: clean logo, taller transcript, explicit sender roles */
.logo-fallback{display:none}
.conversation{
  height:clamp(390px,48vh,590px);
  min-height:390px;
  gap:10px;
}
.bubble{padding:10px 11px 8px}
.bubble-header{display:flex;align-items:center;margin-bottom:6px}
.bubble-header strong{font-size:8px;line-height:1;text-transform:uppercase;letter-spacing:.075em}
.bubble.customer .bubble-header strong{color:rgba(255,255,255,.72)}
.bubble.ai .bubble-header strong{color:#666}
.bubble.human .bubble-header strong{color:var(--kg-red-dark)}
.bubble-body{white-space:pre-wrap}
.lead-score{cursor:help}
.lead-score small{font-size:6.5px}
@media(max-width:900px){.conversation{height:430px;min-height:430px}}